Introduction to the Return Policy
Welcome to our website, wlinor.xyz. We are committed to providing you with the highest quality products and services. However, if you are not satisfied with your purchase, we are here to assist you with a return or exchange, as per our Return Policy outlined below. Our goal is to ensure complete satisfaction, and we are ready to resolve any issues you encounter.
Return Conditions
We accept returns within 30 days from the date you receive your product. However, in order for a product to qualify for a return, it must meet the following conditions:
- Unused product: The product must be in new, unused condition, without any damages.
- Original packaging intact: The product must be in its original packaging, including all tags, warranties, and accessories (if any).
- Receipt or proof of purchase: You need to have the receipt or proof of purchase when requesting a return.
Return Process
To initiate a return, please follow these steps:
- Contact us: Email or call our customer service at [your email address] or [your phone number] to notify us of your return request.
- Fill out the return form: After contacting us, you will receive a return form to fill out with product details and the reason for the return.
- Send the product back: Once confirmed by our customer service, send the product back to our address. Please use protective packaging to avoid damage during transit.
- Product inspection: Upon receiving the returned product, we will inspect its condition. If it meets the return conditions, we will proceed with a refund or exchange.
Refund or Exchange Options
Once the product is confirmed as returnable, you have two options:
- Refund: We will refund the full amount you paid for the product within 7 business days. The refund will be processed to your original payment method.
- Exchange: If you wish to exchange the product, we will send a replacement product. You may choose an exchange of the same value, and any price difference will be charged accordingly.
Return Shipping Costs
The return shipping cost is the responsibility of the customer unless the product is defective or not as described. In such cases, we will cover the return shipping costs.
Non-Returnable Products
Certain products are non-returnable, including but not limited to:
- Sale items: Products purchased on sale or with discounts are not eligible for returns.
- Used products: Products that have been used or are not in their original packaging will not be accepted for return.
- Custom-made items: Products made to your specifications or custom orders are not returnable.
Defective Products
If the product you receive is defective or not as described, please contact us immediately. We will proceed with a return or exchange without charging any shipping fees.
International Orders Return Policy
For international orders, shipping times may vary, and return shipping costs will be the responsibility of the customer. We also recommend contacting us for specific return instructions for international orders.
Customer Rights and Return Policy
We are committed to protecting your rights as a customer and will always strive to resolve your issues promptly and fairly. If you have any questions about our return policy, please feel free to contact us. We are here to assist you.
Contact Us
If you have any questions related to our return policy, please reach out to us at:
- Email: admin@wlinor.xyz
- Phone: +12127362890
Thank you for shopping with wlinor.xyz!