1. Introduction
Welcome to wlinor.xyz. This warranty policy provides detailed information about your rights and responsibilities when purchasing products from us. We are committed to providing high-quality products and the best after-sales service. This warranty policy applies to all products sold on our website.
2. Products Covered by the Warranty
We offer a warranty on all products sold on wlinor.xyz, unless otherwise stated. Each product will have a specific warranty period depending on the product type and the manufacturer. You can find detailed information about the warranty period of each product on the product detail page.
3. Warranty Period
Each product has its own separate warranty period. The warranty period starts from the purchase date and may vary depending on the product type. Generally, the warranty period ranges from 6 months to 2 years, but we recommend checking the product details for more information.
4. Warranty Benefits
When your product encounters an issue or defect caused by the manufacturer within the warranty period, you are entitled to request repairs, replacements, or refunds. Warranty benefits include but are not limited to:
- Free Repairs: Your product will be repaired free of charge if it has a technical defect or is damaged due to the manufacturer’s fault.
- Product Replacement: If the product cannot be repaired or the defect is irreparable, we will replace the product with one of equivalent or better quality.
- Refund: If the product cannot be repaired or replaced, we will refund the amount you paid.
5. Warranty Conditions
To ensure your warranty rights, please note the following conditions:
- Purchase Invoice: To request a warranty, you must provide a valid purchase invoice from wlinor.xyz.
- Product in Original Condition: The product must be in its original condition, with no signs of being repaired or altered by a third party.
- Proper Usage: The product must be used according to the manufacturer’s instructions. Improper use may void your warranty rights.
- Manufacturer’s Defect: The warranty only applies to defects caused by the manufacturer, not issues caused by the user or external factors such as natural disasters.
6. Warranty Claim Process
To make a warranty claim, you need to follow these steps:
- Contact Us: Submit a warranty request via email or our customer support phone number.
- Provide Detailed Information: Provide product information, the invoice number, and a detailed description of the issue with the product.
- Evaluate the Issue: Our customer support team will assess the issue and notify you of the next steps.
- Process the Claim: We will process your warranty request as soon as possible and inform you of the warranty result, including repair, replacement, or refund.
7. Cases Not Covered by the Warranty
The following cases are not covered by the warranty:
- User-Caused Damage: If the product is damaged due to improper use or negligence, we will not be responsible for the warranty.
- Accidental Damage: Issues caused by accidents, drops, or natural disasters are not covered by the warranty.
- External Damage: If the product is damaged by external factors such as humidity, extreme temperatures, water, or chemicals, the warranty will not apply.
- Unauthorized Alterations or Repairs: If the product has been altered or repaired by a third party, the warranty will be void.
8. Warranty Claim Processing Time
We are committed to processing warranty claims as quickly as possible. Processing time may vary from 7 to 30 working days, depending on the nature of the issue and the product’s condition. If a product replacement is required, the processing time may be longer due to the need to wait for a new product.
9. Warranty Costs
In most cases, the warranty is free of charge. However, in some special cases, if the product is damaged for reasons not covered by the warranty, we will inform you of any additional costs before proceeding with repairs or replacements.
10. Product Return Policy
We accept product returns within a specified period (usually 30 days from the date of receipt) if the product does not meet your expectations. However, product returns must comply with the following conditions:
- Product is undamaged and unused: The product must be new, unused, and free from damage.
- Purchase Invoice: A purchase invoice or receipt is required to verify the transaction.
- Return Shipping Costs: In some cases, the customer may be responsible for return shipping costs.